Sendbird

35/100

Business-messaging API including SMS for notifications.

sendbird.com

// scorecard · 35/100

verified 1mo ago

methodology →

Agent-readiness14/35

Agent registration (api_key)6/9

Public API5/5

OpenAPI spec0/9

MCP server0/9

llms.txt3/3

Reliability & performance0/15

Actively maintained—

Production-ready0/4

Updated recently—

Pricing5/13

Itemized public pricing0/6

Free tier / trial4/4

Free-tier generosity1/3

Docs & DX2/12

Docs quality—

Public API2/2

Quickstart / examples0/2

Security & compliance10/12

SOC 26/6

ISO 270010/2

GDPR2/2

Security / trust page2/2

Openness4/10

Open source0/6

Open / un-gated API4/4

Company maturity0/3

Company size—

Years operating—

// rankings · cost per standard workload

#11 in SMS / Messagingnot comparable

SMS/business-messaging quote-only; no published US rate

sendbird.com/pricing/business-messaging

// overview

Sendbird is an AI customer experience platform providing a trusted communications API for chat, voice, video, and AI agents that powers billions of conversations monthly. It supports enterprise needs with solutions for customer service, in-app messaging, live streaming, and moderation across industries like retail, finance, and healthcare. The platform emphasizes scalability, real-time performance, and integration with tools like Salesforce.

Best for: Enterprise customer communication and AI-powered experiences at global scale

// security & compliance

✓ SOC 2✗ ISO 27001✓ GDPR✓ HIPAA

// features

AI concierge and agent builder
Chat API with UI components and moderation
Voice and video calling
End-to-end encryption and TLS
Regional data residency and retention controls
SOC 2, GDPR, HIPAA, CCPA compliance